A missed call can turn into a job your competitor books.
Call Catch Desk answers your website chat, texts back missed callers quickly, and picks up after hours, so no-heat and burst-pipe callers have a way to reach you. Built and tuned for residential HVAC and plumbing companies.
No software to learn. We set it up, watch it, and tune it every month.
What you get
Website AI chat
Answers questions about your services, area, and hours, then takes the service request. Anything it isn't sure about goes to a person.
Missed-call text-back
When you can't pick up, the caller gets a quick text from your business number, giving them a reason to wait for you instead of calling the next company.
After-hours receptionist
An automated assistant answers after hours, books the job, and sends emergencies straight to your on-call tech. Callers are told they're speaking with an automated assistant.
How it works
- Fill out the short fit form. It takes about five minutes.
- We build a working demo from your own website so you can try it before you talk to anyone.
- One 30-minute call to answer your questions and set your rules.
- We build, test with you, and go live. You approve every answer before it's turned on.
- Each month we review every conversation, fix anything wrong, and send a one-page results report.
Pricing
Build, testing, phone and text registration, and go-live.
Hosting, monitoring, monthly tuning, and your results report. Three-month minimum, then month to month.
Who it's for
- Owner-run residential HVAC or plumbing companies with 2 to 15 technicians
- About 30 or more inbound calls a week
- Average job of $300 or more
Common questions
Will it tell my customers something wrong? It only answers from your services, hours, and booking rules, which you approve before go-live. Anything else goes to a person, and we review every conversation each month.
What about emergencies? Emergency words like no heat, gas smell, or flooding always go to your on-call tech. We test that with you before launch.
Do you text or call my customers out of the blue? No. It only replies to people who called or messaged you first.
Do I own my data? Yes. Your customer conversations and contacts are yours.